Privacy Policy

1. Information We Collect

When you book with BINN, we collect the following information:

• Name — to identify your booking and communicate with you
• Email address — for booking confirmations and service updates
• Phone number — for delivery coordination and pickup scheduling
• Delivery and pickup addresses — to fulfill your booking
• Payment information — processed securely through Stripe (we do not store card details)

2. How We Use Your Data

We use your information to:

• Fulfill your booking and deliver/pick up bins
• Send booking confirmations and delivery updates
• Communicate with you about your rental (extensions, pickup scheduling)
• Process payments and refund deposits
• Improve our service

3. Third-Party Services

We use the following third-party services to operate BINN:

• Stripe — payment processing. Stripe collects and processes payment data under their own privacy policy.
• Google Maps — address verification and autocomplete during booking.
• Twilio (planned) — SMS notifications for delivery and pickup updates.
• Resend (planned) — transactional email for booking confirmations and receipts.

4. Data Sharing

We do not sell, rent, or trade your personal information to third parties. Your data is only shared with the third-party services listed above, solely for the purpose of providing our service to you.

5. Cookies

We use minimal, essential cookies only. These are necessary for the website to function properly (e.g., maintaining your booking session). We do not use tracking cookies or third-party advertising cookies.

6. Data Retention

We retain booking records (name, contact info, addresses, transaction details) for tax and legal purposes as required by law. If you would like your data deleted beyond what is legally required to retain, please contact us.

7. Your Rights

You may request access to, correction of, or deletion of your personal data at any time by emailing us at hello@getbinn.com. We will respond to your request within 30 days.

8. Children

Our service is not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will delete it.

9. Security

We take reasonable measures to protect your information, including using HTTPS encryption and secure payment processing through Stripe. However, no method of transmission over the internet is 100% secure.

10. Governing Law

This privacy policy is governed by the laws of the State of Georgia, United States.

11. Changes to This Policy

We may update this privacy policy from time to time. If we make material changes, we will notify you by email or by posting a notice on our website.

12. Contact

If you have questions about this privacy policy or your data, contact us at hello@getbinn.com.